In a word, some times, yes it does pay to complain. Just got off the phone with the hospital, David’s medicine just received authorization from the insurance company. This is so awesome. I can’t begin to tell you. Now we can stabilize his moods again. Eventually, the roller coaster rise will change. For now, I will accept the idea that it is on a plateau that is coasting evenly for a while. Yes, I am aware that a plateau is boring. Will gladly take boring for a while. Thank you Blue Cross working on this for us. Tweet #fighting4answrs
So, the insurance company contacted me because I posted a message on their facebook wall. Amazing how social media messages get a faster response than a phone call. The request made for the medicine on Tuesday was marked non-urgent. A second request was made today and it was marked urgent. This request came in half an hour ago. Even an urgent request can take 72 hours to complete. So this means we are stuck until next week again waiting for the script, although there is a slim chance it can be approved tomorrow. But then, there is also a chance that it will be denied. At which point we can appeal the decision. Why is it okay for a corporation to have this level of control over our health? I do admit that the rep who called was polite, offered to research the issue further and then return my call.
We are finishing week 1 of the wait for pre-authorization for David’s meds. How frustrating it is that we can be held by hostage by an insurance company and/or medicaid decision. Of course, the doctor is never around when I need to talk to her. Time to annoy some people to no end so that they do their damn job. Sorry, just a bit frustrated with the “system of care”. Update: Psychiatrist didn’t submit the request until Tuesday morning, but helpfully, she marked the request “URGENT” Tweet #fighting4answrs